Reference

Your Data Terms Before You Join

Account privacy, wallet records and device checks are explained here before you open your account.

Account data useDANA privacy contextDevice checksCookie choices
Browse The Lobby Read FAQ
tkp288 Your Data Terms Before You Join
CONTACT ROUTES

Reach Us About Your Data

Privacy help should be easy to reach, not buried behind account screens. Use the live chat inside your account, email our privacy team or send a ticket from the profile menu; we…

Live chat privacy help Open the chat bubble after login and choose account privacy. We can confirm what data is attached to your account, explain cookie use and help you request changes without sharing your password in chat.
Email data request Send privacy requests to [email protected] from the email linked to your account. Include your username, last wallet channel such as DANA or QRIS, and the change you want us to check.
Profile ticket path Go to Account, then Help, then Privacy Request to create a ticket. This path keeps your request tied to your login session, which helps us separate real account changes from unknown messages.
DATA CARE

How We Protect Account Records

Privacy protection starts at the account step, then continues through login, wallet use and support contact.

Account details

We collect details you give us during account setup, including username, phone number and contact email. These details help us identify you when you ask for wallet help, privacy changes or account access checks.

Payment records

DANA, OVO, GoPay and QRIS records are used to match deposits and withdrawals to your account. We store transaction references, time stamps and status notes so support can resolve mismatched receipts.

Device signals

We may record browser type, IP address, device model and login time when you access the lobby. These signals help us spot unusual access and confirm whether a privacy request came from your account.

Cookie controls

Cookies help keep you signed in, remember language settings and measure page errors. You can clear cookies through your browser settings, though doing so may ask you to log in again.

Retention checks

We keep account and wallet records only for operational, security and legal needs. When a record is no longer needed, we remove it from active tools or place it outside routine support access.

Change requests

Before we correct, export or erase account details, we ask for identity checks through your linked email or logged-in ticket. This protects your account from changes requested by another person.

Questions About Your Privacy Rights

These answers cover the privacy requests we receive most often from Indonesia accounts. They explain what data we collect, why wallet records are kept, how device checks work and how you can contact us. If your question involves a locked account, a QRIS receipt or a changed phone number, include the account step you completed last so we can trace the record accurately.

We collect the details you enter during account setup, such as username, phone number, email and password record. We also keep login time, wallet channel and security notes needed to run your account.

We keep payment references so deposits, withdrawals and support cases can be matched to the correct account. The record may include time, amount, channel name and status, but not your private wallet PIN.

Yes. Send a request through live chat, email or the logged-in ticket path. We verify your identity first, then share the account data we can release where local law permits.

Cookies remember your session, language choice and basic page settings. On Android, you can clear them through Chrome settings under Privacy and security; after that, you may need to log in again.

No. We use account and wallet data to operate the account, process requests, check security and answer support cases. We do not sell your personal account details to outside advertisers.

Open Account, choose Help, then create a Privacy Request ticket. We may ask for your current login, linked wallet channel and a recent support case so we can confirm the change is yours.

Retention depends on payment tracing, security checks and legal needs. When we no longer need a record, we remove it from active systems or limit access to staff handling required account checks.

Related Pages

tkp288 Indonesia Register tkp288 Login About Us FAQ